LI - IT Help Desk app for iPhone and iPad

LI - IT Help Desk is the app for any users can make a ticket for any authority as a complaint or service request where same app logged in by Support team will get the ticket and respond for the same
Specifically A company is regitering their account to LI - IT Help Desk as a IT support or Admin and they can expect the service request from the users
now there will be some users in the app(client) where they can make tickets to the it support or admins and it will be logged to their dashboard and Support team/Admin can act on the tickets